Scammers Targeting TRICARE For Life Beneficiaries

The Defense Health Agency (DHA) Office of the Inspector General (OIG) and TRICARE For Life (TFL) contractor want to warn beneficiaries of a text message phishing scam (also called “smishing”). Some beneficiaries reported getting a text message from 888-763-0248 claiming to be WPS-TFL. The message states their healthcare is going to expire due to nonpayment and to call the toll-free number. DHA wants to remind all beneficiaries to:

• Not open links from unknown numbers or unsolicited, unexpected texts. WPS TFL doesn’t send text messages or collect money.
• Never give PHI/PII to an unknown number or person.
• Not reply to unsolicited text messages.

Beneficiaries should report fraud or scams to their TRICARE contractor or DHA OIG.

TRICARE For Life (Wisconsin Physicians Service):

• Phone: 1-866-773-0404
• Email: reportit@wpsic.com

East Region - Humana Military:

• Phone: 1-800-333-1620
• Online: https://infocenter.humana-military.com/beneficiary/ProgramIntegrity

West Region - Health Net Federal Services:

• Phone: 1-844-886-2206
• Email: Program.Integrity@hnfs.com
• Online: https://www.tricare-west.com/content/hnfs/home/tw/bene/claims/fraud_report_form.html

Overseas Region - International SOS:

• Phone: 877-342-2503 or 215-354-5020
• Email: TOPProgramIntegrity@internationalsos.com
• Online: https://www.tricare-overseas.com/report-fraud-and-abuse

DHA Office of the Inspector General:

• Online: https://www.health.mil/About-MHS/OASDHA/Defense-Health-Agency/DHA-Office-of-the-Inspector-General

DHA further warns that TFL beneficiaries seem to be the target population, but scammers may target all TRICARE beneficiaries.